Suicide prevention Dos and Don’ts

Break confidentiality if she mentions suicidal thinking or intention
Explain to her that it is essential to inform her family as her life is under threat
Sometimes, she might threaten to not come back for help if you talk about it
In this case, it will help if you assure her of support and remember to involve her close family members
Talk to her family or caregivers about close monitoring and seeking help in crisis

Keep contact information for her close family and relatives
If she has reached out over the phone and refuses to give contact details after repeated requests and seems to be severely disturbed, inform the police helpline (100/103) and give them her contact number
You might be able to make a ‘no harm contract’ with her

If suicide attempts seem to arise out of extreme anger or impulsivity, make a list of distraction activities such as grounding or walking away to a safer place
"Will you use these strategies when you start to feel this way to help you get better?"
Be confident, optimistic and focus on establishing good rapport
While reflecting, continue to gather an idea of her signs and symptoms
Establish a trusting relationship
“I am here to listen to you. Help me understand what you are going through and we will try and figure out a way”
“Many people at some point in their lives feel like they don’t want to live. It is not their fault or they are not weak. I am glad you reached out to me so let us see if we can alleviate your concerns”
“If the problem was resolved, would you still think of ending your life?”
“I know you have tried certain things. Now that you have approached us, do you want to give it a try to see if we can work together to resolve your concerns?
"What has helped you feel better in the past?" "Is there someone you can turn to?”
Encourage her to talk about the problem. Give her hope
Increase the frequency of contact. Check how she is doing every day or weekly
Document the process and steps undertaken