Mental health first aid

Listening to her is a very important action
Set aside any judgments about her or her situation
Avoid expressing any strong opinion
Most people who are experiencing distressing emotions and thoughts want to be
listened to empathetically before being offered options and resources that may help
them

“Your feelings are understandable. You are doing your best”
“These feelings are normal given the situation you are going through”
“This is a safe space and you can share anything when you are comfortable”
“Often, women might be afraid of being hurt but they might also hope that their partner
might change and want to give them one more chance. It is common to have such mixed
feelings and you can choose the option that you think works for you”
“However, based on what you have shared, I think it would be dangerous for you to go
back and I am concerned for your safety”
“I know it is difficult to discuss, but you can talk to me about anything”
“You are not responsible for what is going on”
“No matter what you did, you don’t deserve this”
“I’m here to help, and I’m available, even if I understand that you don’t want to talk about
it now”
“Remember that you’re not alone”
“Please understand that if you need to talk you can always come to me”
“I want to help you. What can I do to support you?”