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Communication is the act of exchanging ideas, information and feelings with one another
Verbal communication
Verbal communication is any communication that uses words to share information with others
These words may be spoken or written
Styles of Verbal Communication
There are three styles of communication: Passive, Aggressive, Assertive
Generally, you should use an assertive style
In some situations you might need to change your style
For example, if the survivor is insisting
that you threaten her husband, partner or family